Refund Policy

Effective date: July 27, 2026

Final-sale products

Because research-use products require controlled handling and cannot be returned to sale after leaving Kanaklyx’s custody, processed and dispatched orders are final sale except when an item is damaged in transit, missing, or fulfilled incorrectly.

Cancellation requests

Send a cancellation request to support@kanaklyx.com as soon as possible and include the order number. Cancellation is available only before processing or fulfillment begins and cannot be guaranteed.

Damaged, missing, or incorrect items

Report a damaged package, missing item, or incorrect item within 48 hours of the carrier’s delivery scan. Include the order number, photographs of the external packaging and received contents, and a description of the issue. Keep the product and all packaging until support completes the review.

Available resolutions

After reviewing an eligible claim, Kanaklyx may replace the affected item, issue store credit, or refund the affected item and any applicable shipping amount. The available resolution depends on the documented issue, product availability, and applicable law.

Approved refunds

Approved refunds are returned to the original payment method when possible. A financial institution may take approximately 5–10 business days after issuance to post the credit. Original shipping charges are not refundable unless the refund results from a confirmed Kanaklyx fulfillment error or covered transit issue.

How to request help

Email support@kanaklyx.com with the order number and relevant evidence. Do not send a product back unless support provides written return instructions.