Shipping Policy

Effective date: July 27, 2026

Order destinations and availability

Orders can be accepted only for destinations where the live checkout presents an available delivery option. Product availability, destination restrictions, and any applicable shipping charge are confirmed during checkout.

Processing and transit

Orders are reviewed before dispatch. A fixed dispatch or delivery date is not guaranteed unless it is specifically displayed during checkout or confirmed in writing for the order. Carrier transit estimates begin after the carrier accepts the shipment and may be affected by weekends, holidays, weather, address problems, and carrier delays.

Tracking

When tracking is available, it is sent to the email address supplied with the order after the carrier record is created. Tracking may take time to show the first carrier scan.

Address accuracy and undeliverable packages

Customers are responsible for supplying a complete and accurate delivery address. Contact support immediately if an address correction is needed. Changes cannot be guaranteed after processing begins. Additional charges caused by an incorrect address, refusal, or failed delivery may be the customer’s responsibility where permitted.

Damage, loss, or incorrect fulfillment

For a damaged package, incorrect item, or missing item, email support@kanaklyx.com within 48 hours of the carrier’s delivery scan. Include the order number, a description of the issue, photographs of the external packaging and received contents, and any carrier notice. Keep all packaging until the review is complete.

Support

Shipping questions may be sent to support@kanaklyx.com. Include the order number when contacting support about an existing order.